Supercommunicators - Charles Duhigg
Supercommunicators know the importance of recognizing—and then matching—each kind of conversation.
Communication is a superpower and the best communicators understand that whenever we speak, we’re actually participating in one of three conversations: practical (What’s this really about?), emotional (How do we feel?), and social (Who are we?). If you don’t know what kind of conversation you’re having, you’re unlikely to connect.
Supercommunicators: How to Unlock the Secret Language of Connection