Careers

WhiteDog is seeking an Information Security Analyst to join our Security Operations Center team. The Analyst will help coordinate and report on cyber incidents impacting SOC-as-a-Service customers. This position involves critical duties and responsibilities that must continue to be performed during crisis situations and contingency operations, which may necessitate extended hours of work.

• Onsite Location: Cincinnati, OH (no remote available)
• Employment Type: Full-Time, hourly
• Compensation: $22-$28/hour

‍Key Responsibilities

• Responsible for working in a 24x7 Security Operation Center (SOC) in person. (Hours - 7:00pm-7:00am PST)
• Provide analysis and trending of security log data from a large number of heterogeneous security devices
• Provide Incident Response (IR) support when analysis confirms actionable incident
• Provide threat and vulnerability analysis as well as security advisory services
• Analyze and respond to previously undisclosed software and hardware vulnerabilities
• Investigate, document, and report on information security issues and emerging trends
• Integrate and share information with other analysts and other teams
• Ability to work and be available for on-call activities
• Other duties as assigned

Experience and Skills

• Experience in security device management and SIEM
• Knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, etc.
• Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix
• Knowledge of applications, databases, middleware to address security threats against the same
• Knowledge of various security methodologies and processes, and technical security solutions (firewall and intrusion detection systems)
• Knowledge of TCP/IP Protocols, network analysis, and network/security applications
• Knowledge of common Internet protocols and applications
• Ability to multi-task, prioritize, and manage time effectively
• Strong attention to detail
• Excellent interpersonal skills and professional demeanor
• Excellent verbal and written communication skills
• Excellent customer service skills
• Proficient in Microsoft Office Applications

Qualifications

‍The successful candidate will possess the personality traits, work habits, communication, and social skills necessary to work effectively within a dynamic and highly operational environment. This person will have exemplary personal and professional integrity and demonstrate strong interpersonal skills. In addition, the qualified candidate will have a strong desire to succeed in a nationally and internationally recognized operational environment.Bachelor's or Master’s degree in a related field or equivalent demonstrated experience and knowledge.

• You must be a US Citizen
• 1-3 years’ experience as a Security/Network Administrator or equivalent knowledge
• Security Essentials Certification (GSEC)
• Certified Intrusion Analyst (GCIA)
• Certified Incident Handler (GCIH)
• Certified Ethical Hacker (CEH)
• Certified Penetration Tester (CWAPT)
• CompTIA Network+
• CompTIA Security+

Benefits

‍WhiteDog offers a competitive compensation plan with great earning potential. Our benefits include medical coverage, dental coverage, disability, life insurance, 401K and an amazing work environment!‍

We are an Equal Opportunity Employer

‍All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status. EOE AA M/ F/Vet/Disabled.

WhiteDog is seeking an Information Security Analyst to join our Security Operations Center team. The Analyst will help coordinate and report on cyber incidents impacting SOC-as-a-Service customers. This position involves critical duties and responsibilities that must continue to be performed during crisis situations and contingency operations, which may necessitate extended hours of work.

• Onsite Location: Santa Clara, CA (no remote available)
• Employment Type: Full-Time, hourly
• Compensation: $23-$29/hour

‍Key Responsibilities

• Responsible for working in a 24x7 Security Operation Center (SOC) in person. (Hours - 7:00pm-7:00am PT)
• Provide analysis and trending of security log data from a large number of heterogeneous security devices
• Provide Incident Response (IR) support when analysis confirms actionable incident
• Provide threat and vulnerability analysis as well as security advisory services
• Analyze and respond to previously undisclosed software and hardware vulnerabilities
• Investigate, document, and report on information security issues and emerging trends
• Integrate and share information with other analysts and other teams
• Ability to work and be available for on-call activities
• Other duties as assigned

Experience and Skills

• Experience in security device management and SIEM.
• Knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, etc.
• Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix
• Knowledge of applications, databases, middleware to address security threats against the same
• Knowledge of various security methodologies and processes, and technical security solutions (firewall and intrusion detection systems)
• Knowledge of TCP/IP Protocols, network analysis, and network/security applications
• Knowledge of common Internet protocols and applications
• Ability to multi-task, prioritize, and manage time effectively
• Strong attention to detail
• Excellent interpersonal skills and professional demeanor
• Excellent verbal and written communication skills
• Excellent customer service skills
• Proficient in Microsoft Office Applications

Qualifications

‍The successful candidate will possess the personality traits, work habits, communication, and social skills necessary to work effectively within a dynamic and highly operational environment. This person will have exemplary personal and professional integrity and demonstrate strong interpersonal skills. In addition, the qualified candidate will have a strong desire to succeed in a nationally and internationally recognized operational environment.Bachelor's or Master’s degree in a related field or equivalent demonstrated experience and knowledge.

• You must be a US Citizen
• 1-3 years’ experience as a Security/Network Administrator or equivalent knowledge
• Security Essentials Certification (GSEC)
• Certified Intrusion Analyst (GCIA)
• Certified Incident Handler (GCIH)
• Certified Ethical Hacker (CEH)
• Certified Penetration Tester (CWAPT)
• CompTIA Network+
• CompTIA Security+

‍Benefits

‍WhiteDog offers a competitive compensation plan with great earning potential. Our benefits include medical coverage, dental coverage, disability, life insurance, 401K and an amazing work environment!‍

We are an Equal Opportunity Employer

‍All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status. EOE AA M/ F/Vet/Disabled.

The Security Account Manager (SAM) is responsible for managing assigned customer relationships and ensuring customers receive high-quality cybersecurity services, proactive guidance, and clear communication. This role serves as the primary customer contact for cybersecurity service delivery, business reviews, escalations, account planning, renewals, and ongoing customer success.The ideal candidate combines strong account management skills with a working knowledge of cybersecurity operations, risk management, managed security services, and customer communication. This individual must be able to translate technical security topics into business-focused recommendations and partner effectively with internal teams to ensure customer needs are addressed.

• Onsite Location: Santa Clara, CA (no remote available)
• Employment Type: Full-Time, salary
• Compensation: $65,000 - $75,000 plus Commissions

Duties and responsibilities

• Identifies and utilizes networking opportunities with customers and other SAMs Implements security industry “best practices”; work with SOC personnel to standardize processes, practices and service delivery for customers
• Coordinate with internal security operations, engineering, project, and support teams to ensure customer requests, escalations, projects, onboarding tasks, and service commitments are handled effectively and within expected timelines
• Work with customers to understand their cybersecurity risk posture, identify service improvement opportunities, and recommend practical actions aligned to business objectives, regulatory obligations, budget constraints, and risk tolerance
• Implements key performance measures, scorecards and reporting methods in cooperation with business managers to enhance security team effectiveness and performance
• Meets regularly with customers (QBRs/MBRs) and WhiteDog management for account reviews
• Assists in preparation of RFP, RCA and other customer requests
• Serve as an escalation point for customer issues, security events, service concerns, and operational blockers
• Support customer onboarding, stabilization, documentation, and transition into recurring service management
• Monitor account health, customer satisfaction, service performance, and renewal readiness
• Identify opportunities for service expansion, improved coverage, and additional cybersecurity solutions where appropriate
• Ensure timely follow-up on customer action items, internal dependencies, open tickets, projects, and service escalations Job Description
• Communicate cybersecurity findings, operational updates, and recommendations in a clear, professional, customer-ready manner
• Maintain accurate account documentation, meeting notes, action items, and customer communication records
• Partner with leadership to surface customer risks, service gaps, renewal concerns, and strategic opportunities
• Ability to work and be available for on-call activities
• Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives

Required Skills

• Working knowledge of cybersecurity concepts, managed security services, SOC operations, incident response, vulnerability management, endpoint security, email security, identity security, cloud security, SIEM, and compliance frameworks
• Knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, etc.
• Strong verbal and written communication skills, including the ability to translate technical issues into business focused recommendations
• Proven ability to build trusted relationships with customers, stakeholders, and internal teams
• Strong organizational skills with the ability to manage multiple accounts, priorities, escalations, meetings, and follow-up items
• Experience preparing customer-facing reports, business reviews, service summaries, or executive updates
• Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix
• Understanding of cybersecurity concepts including: Threat vectors and attack techniques, Incident response and investigation workflows, Risk Management and mitigation strategies
• Ability to manage difficult customer conversations with professionalism, urgency, and accountability
• Ability to multi-task, prioritize, and manage time effectively
• Ability to act as the bridge between SOC operations and customer leadership, ensuring alignment on risk, priorities, and service value
• Excellent interpersonal skills and professional demeanor
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Applications

Qualifications

‍The successful candidate will possess the personality traits, work habits, communication, and social skills necessary to work effectively within a dynamic and highly operational environment. This person will have exemplary personal and professional integrity and demonstrate strong interpersonal skills. In addition, the qualified candidate will have a strong desire to succeed in a nationally and internationally recognized operational environment.Qualifications include

• Bachelor’s or Master’s degree in a related field or equivalent demonstrated experience and knowledge
• Applicants must be a U.S. Citizen to support ITAR requirements for clients
• 2–4+ years of experience in cybersecurity account management, customer success, technical account management, managed IT services, managed security services, technical sales, or a related client-facing technology role Prior experience in a customer-facing role such as account management, or client success in strongly preferred
• Experience working within a SOC, MSSP, or managed services environment is highly desirable

Recommended Certifications include

• PMP or other project management certification
• CySA+ (Cybersecurity Analyst)
• ITIL Foundation • CompTIA Network+
• CompTIA Security+

Working conditions

‍This job involves after hour and weekend support when required.

‍Direct reports

‍This position has no direct reports, it is an individual contributor role.

‍Benefits

‍WhiteDog offers a competitive compensation plan with great earning potential. Our benefits include medical coverage, dental coverage, disability, life insurance, 401K and an amazing work environment!

‍We are an Equal Opportunity Employer

All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status. EOE AA M/ F/Vet/Disabled.