The MSP Displacement Risk: When Cyber Insurance Steps In

In many environments, users can now enable third-party AI agents inside Microsoft 365—without IT visibility. It's shadow agents operating in a trusted environment.

When ransomware strikes, cyber insurers often bring in a tool vendor linked to their forensics team. For MSPs, that can mean being pushed aside and losing control of the customer relationship.

While many RMM vendors are adding security features and branding themselves all-in-one solutions, cybersecurity cannot be treated as a simple add-on. It requires a holistic strategy and specialized expertise that RMM vendors typically lack.